1. Overview
RTS Performance respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, and protect your information when you use our website or purchase from us.
2. Information We Collect
When you use our website or place an order, we may collect:
Personal Information:
- Full name
- Email address
- Phone number
- Delivery/billing address
Order Information:
- Products purchased
- Payment details (processed securely via third-party providers)
Technical Information:
- IP address
- Browser type
- Device information
- Website usage data (via cookies)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate about your order or enquiries
- Provide customer support
- Improve our website and services
- Send updates or promotions (only if you opt in)
We only collect what is necessary to deliver our services effectively.
4. Sharing of Information
We do not sell or rent your personal data.
We may share your information with trusted third parties only when necessary:
- Courier services (for delivery)
- Payment providers (for secure transactions)
- Website hosting/platform providers (e.g., Shopify/WooCommerce)
All third parties are required to handle your data securely.
5. Payment Security
We do not store your full payment details.
All payments are processed through secure, encrypted third-party gateways that comply with industry standards.
6. Cookies & Tracking
Our website uses cookies to:
- Improve your browsing experience
- Analyse website traffic
- Remember preferences
You can disable cookies in your browser settings, but some features may not function properly.
7. Data Protection
We take reasonable steps to protect your personal information through:
- Secure servers
- Encrypted connections (SSL)
- Limited access to sensitive data
However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing of your data
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
9. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Meet legal and accounting requirements
- Resolve disputes
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of the site means you accept those changes.
12. Contact Us
If you have any questions about this Privacy Policy or your data:
📧 reddytsperformance@gmail.com
📞 +27 71 899 9418